QUALITY

Premium Quality for Effective Communication

As a leading language solutions provider, quality is the cornerstone of everything we do. It is built into all of our internal processes and language production workflows as proof of our commitment to excellence across our entire suite of services and solutions.

We uphold this commitment to quality by:

  • Working with highly talented in-country translators
  • Authoring new documents in the target language, as opposed to making word-for-word substitutions
  • Reviewing each translation through multiple independent quality control checks
  • Using the latest translation memory tools for greater consistency, accuracy, and speed
  • Collaborating with our clients, creating custom glossaries and efficiency improvements
Quality translations team

Proven Translation Processes

Our translation expertise, best practices, and technology tools will enhance every aspect of your project. From planning to execution and delivery, our collaborative, structured process offers better accuracy, faster turnarounds, greater consistency and significant cost savings, thanks to:

30+ years of translation experience

Services ranging from translations to voice over and subtitling

Dedicated project management teams

Professional linguists and subject matter experts

Client-specific online and offline glossaries

Customized web portals for project managers, linguists and subject matter experts

Optimized workflows, continuous improvement.

Whether it’s a marketing campaign, contracts, financial regulation or healthcare documentation, our clients rely on the high-quality translated content we deliver. We prioritize quality without compromising speed, and adapt to our clients’ needs while keeping costs in check.

A sample translation process at a glance:

1. Project preparation, analysis, and set-up
2. Translation and editing by separate native linguists
3. Desktop publishing
4. Quality control
5. Post-project management

Every day we work to optimize, implement and verify our ISO 9001:2015-certified process. By working with you to understand your goals and needs in depth, we are able to use your feedback to continuously improve the translations that you receive.

Peace of Mind With ISO Standards

ISO 9001:2015

Our ISO 9001:2015 certification for a robust quality management system is fully in line with our company’s Customer Experience strategy. We value and analyze client feedback, building this into our processes to continually improve the service offering we can offer to our clients.

In addition, we track and monitor clearly documented and defined performance objectives as part of our key performance indicators, which are audited by external auditors as part of our certification and re-certification process.

ISO 17100:2015

ISO 17100:2015 is the only global standard to describe process requirements for translation services. Our compliance with this standard means that you can trust us to deliver translation services at the highest level from start to finish.

From carefully selected linguists and project management professionals, to the use of expert linguistic reference materials, our translation processes reflect the strictest standards in the industry.

ISO 13485:2012

With ISO 13485:2012 certification in our London office, and compliance across offices globally, we manage the development, implementation and maintenance of a quality management system for the medical device industry.

At the heart of this standard are guiding principles such as the importance of customer focus, risk management, process approach, continuous improvement, and service provision oriented requirements, all of which are built into our workflows for our medical devices clients globally.

OUR PROMISE

Our language expertise and technologies will help you deliver more value to your global consumers.